General manager
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General manager

Also known as: Leisure centre manager, operations manager, business manager, contract manager, governing body manager or head of department, sport development manager

General managers are individuals employed in the sport and physical activity sector who are experienced managers. They may be, for example, a centre manager, operation manager, business manager, contract manager, governing body manager or head of department. They could also be a sport development manager or other manager in a community sports setting.

Industry

managersleaders

Professional standard

General Manager

The role

What does a General manager do?

Once general managers are qualified in their chosen role, within this role, they will have:

  • the ability to manage the processes through which organisations plan and organise quality sport and physical activity services
  • effective leadership of people
  • efficient deployment of financial and physical resources
  • effective leadership skills at the operational level
  • an ability to contribute to strategic planning and manage change.

General managers can:

  • develop manage, review and improve sales support and customer service programmes
  • develop customer service procedures for an organisation
  • initiate and implement operational change
  • manage human resources
  • discipline and grievance management
  • understand the principles of business finance
  • manage strategic marketing activities
  • contribute to strategic planning
  • engage and manage stakeholders
  • manage health and safety across an organisation
  • manage operations
  • develop and implement an operational plan.

General Managers can also specialise in four industry areas:

  • Exercise and fitness
  • Leisure operations
  • Sport development
  • Coaching systems

What it takes

Skills and behaviours

The following common or transferable skills are most frequently asked for by employers in general manager job adverts across the UK:

Skills and behaviours % Prevalence in job ads
Customer Service 54%
Management 50%
Sales 44%
Leadership 44%
Communication 41%
Operations 37%
Coaching 15%
Budgeting 13%
Strategic Planning 13%
Innovation 13%

To find out more about the minimum knowledge, skills and behaviours an individual must understand and demonstrate to become a general manager, you can visit our occupational professional standards library.

Getting in

How to become a General manager

There are several ways that you can become a general manager. Look at the options below to explore what option works best for you.

Complete continued professional development (CPD) courses with a training provider

If you already have qualifications in the sport and physical activity sector, then you can work towards becoming a general manager by completing management and leadership-focused CPD courses such as:

  • Level 3 Award in Health and Safety
  • Level 3 Award in Risk Assessment
  • Transformational Leadership

You can browse all of the CIMSPA-endorsed general manager CPD courses in our Endorsed Training Directory.

Work experience

If you are already working in a relevant general manager role within the sport and physical activity sector (example roles include leisure centre manager, business manager or sports development manager) and you have three years of experience within this role, then you can apply to become a CIMSPA General Manager Member. Your employer should support you to gain General Manager professional status with training, mentoring, and supervised experience to gain knowledge and skills as a key part of your career progression. This will enable you to undertake a higher-level general management role and prepare you for future progression in senior management.

College or university

Some colleges and universities have embedded content aligned with the General Manager occupational professional standard into their learning programmes.

In the Endorsed Training Directory, you can check what courses our CIMSPA endorsed colleges and universities offer as well as course entry requirements, a summary of course content/material, as well as more information on how to apply.

Apprenticeship

You can become a General Manager by completing an Operations Manager or Chartered Manager apprenticeship.

You can find out more about completing an Operations Manager or a Chartered Manager apprenticeship via The Institute for Apprenticeships and Technical Education (IfATE) website.

Training

Courses that will qualify you

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Role snapshot

Typical earnings

Not currently available


Demand

Not currently available


Typical working patterns

Not currently available

Career paths and progression

Career pathways

As a General manager you have several next steps, side steps, and aspirational career opportunities for you to consider.

Side Steps

Practitioner

Pilates instructor

Pilates instructor
Practitioner

Coach

Coach
Practitioner

Personal trainer

Personal trainer
Practitioner

Tai Chi or Qi Gong for health and wellbeing instructor

Tai Chi or Qi Gong for health and wellbeing instructor
Practitioner

Yoga instructor

Yoga instructor

Next Steps

Practitioner

Senior manager

Senior manager

Aspirational Steps

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Career progression

As well as exploring new career pathways, as a general manager, you can also choose to progress your career by completing further training or continued professional development (CPD) in your role. This training can be added to enable general managers to show their expertise in additional areas such as health and safety, risk assessment and leadership.

You can explore CIMSPA-endorsed general manager CPD courses via our Endorsed Training Directory.

Continuing Professional Development

Transformational Leadership

CPD
Provided by Future Fit Group Ltd

BSc (Hons) Sport Management

Qualification
Provided by University of Brighton

BSc (Hons) Sport Management

Qualification
Provided by Cardiff Metropolitan University

BSc (Hons) Sport Business Management

Qualification
Provided by Plymouth Marjon University

Find a job as a General manager

Job vacancy

General Manager - Leisure Hospitality Centre

Provided by Flow Recruitment
N120GL
15/07/2026
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking ...
Job vacancy

Peripatetic Deputy Manager & Clinical Lead

Provided by Barchester Healthcare
NR319AH
24/07/2026
chartered
ABOUT THE ROLE As a Peripatetic Deputy General Manager (Clinical) at Barchester, you’ll travel across your region to manage and develop the team...
Job vacancy

Assistant General Manager - Bowling and Leisure Centre

Provided by Flow Recruitment
HP112DB
03/08/2026
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you loo...

The content of the job posts displayed on the CIMSPA jobs board are pulled in through feeds from websites which are not under the control of CIMSPA.

CIMSPA will not be liable for any false, inaccurate, inappropriate or incomplete information presented on the jobs board.